About Us
HiWired, Inc. is the leading provider of personal, remote technology services and
software to consumers and small businesses. We launched in 2004 with a vital mission:
To make the technology people rely on every day more accessible and easy to use.
How do we do it? By helping companies cost-effectively deliver premium technology and
digital services when and where they’re needed. It’s no wonder HiWired is the
preferred technology solutions partner of leading Fortune 500 companies with thousands of customers in all fifty states and
beyond.
Deliver Smart Technology Solutions to Your Customers – Anywhere, Any Time.
With HiWired, you get the credit for making technology set up and support fast and
simple for your customers. As a result, your customers enjoy the benefits and
avoid the headaches of PC and networked-based technologies, while you lower costs and
boost revenue and customer satisfaction.
HiWired provides a solution to enable white glove services like:
- Setup of new technology products
- PC and network security sessions
- Data backup
- Ongoing help desk access
- Tutorials
- ...and many other services
Achieving all this is easy. Just use our comprehensive solution with a proven remote
delivery model, patent-pending technology and US-based technician network. It’s all
backed by quantifiable results and the support of our Fortune 500 partnerships in retail, digital services and manufacturing. Why
wait?
Let HiWired do the work. You take the credit.
Learn more about our:
Comprehensive delivery, technology and support model.
Delivery is easy with our solution for technical support and digital services. It offers:
- Remotely delivered services including technician-based support, data backup, managed security and other hosted technology solutions.
- Patent-pending technology that integrates desktop clients, customized marketing and personalized service delivery.
- Access to world-class, live US-based technicians to resolve technology problems, get new hardware running fast and troubleshoot complex networking issues.
Proven results.
Benefit from the confidence of knowing that your HiWired services have been tested and
optimized by our proven, direct-to-consumer program. Since 2004, HiWired and its
partners have achieved quantifiable results – all while exceeding a 95% customer
satisfaction rating. Here are just some:
- We've successfully solved more than 90% of tech problems encountered.
- We've developed patent-pending technology that has been proven to increase customer acquisition.
- We've integrated and launched new partners nationally in less than 45 days.
- We have customers in all 50 states, and in more than 20 countries.
Fortune 500 support.
Our Fortune 500 partners and affiliates span large manufacturers, as well as major
digital service providers and retailers. They are testament to the HiWired reputation
for excellence and include:
- Cox Communications
- Motorola
- OfficeMax
- Sony Ericsson