HiWired Partner Program: OEM
Software-enabled digital devices are complex, especially when IP
addresses are involved. This creates challenges for hardware OEMs that need to help
channel partners not only sell, but also support devices with options for integration
and optimization.
Motorola Success Story
Motorola is one of the world’s largest cell phone manufacturers. The company partnered with
HiWired to simplify the support of new smartphones that integrate with PC based
applications.
HiWired supported the launch of the new Motorola ROKR iTunes phone and
smartphone Q by providing expert insight into digital home technologies, platforms and
integration challenges for Motorola call center technicians.
HiWired OEM partners like Motorola and Sony Ericsson are successfully meeting these
challenges today. How? By making effective use of warranty cost drivers, while
reducing return rates and building new revenue streams.
No Tradeoffs
As a HiWired OEM partner, there are no tradeoffs between price and customer service
quality. That’s because we work with you to segment your customer base by profitability.
So you can deliver premium support to your most lucrative customers (because they demand
it!), while building new fee-for-service offerings to keep lower-margin customers happy.
Achieve the HiWired Difference.
Become a HiWired OEM partner to:
- Reduce customer care costs by...
- Minimizing handle time for out-of-scope calls
- Building new revenue streams that leverage existing care resources and assets
- Improve customer satisfaction by...
- Providing setup and integration solutions for 3rd party devices
- Delivering premium service options for the most profitable customer segments