HiWired is the partner of choice for retailers, including OfficeMax. We work hand-in-hand with you
to reach your goals. As a HiWired partner, you'll grow market share and profit margins
while improving customer loyalty. How? By enabling personal and business technology users to enjoy their
investments – rather than struggle with set up and maintenance hassles.
Office Max Success Story
OfficeMax, Inc. generates over $8 billion in sales with a sprawling enterprise that
spans 40,000 associates, almost 1,000 superstores, 25,000 products and a range of
business services for individuals and companies large and small. To optimize the
relevance, timeliness and quality of the company’s technology products and services,
OfficeMax partners with HiWired to drive its remotely-delivered ctrlcenter services
brand.
OfficeMax uses the HiWired Personalized Marketing Platform to increase customer touch points. It
achieves this by giving ctrlcenter customers desktop access to ongoing customized
messaging and remotely-delivered services ranging from wireless network set up to
unlimited help desk access subscriptions. HiWired enabled OfficeMax to launch its
scalable, national ctrlcenter brand within 90 days of partnering.
Says OfficeMax Executive Vice President of Marketing and Chief Merchandising Officer, Ryan Vero: “OfficeMax is very customer-centric, and we take great care to ensure that new products and services outperform customers’ current options. As a recognized leader in remote access technology, HiWired will allow OfficeMax to deliver a fast and affordable alternative to the current on-site tech support model .”