New Service Eases Consumer Frustration By Facilitating Integration With Email, Music Downloads, Photos and Other Devices
NEEDHAM, Mass. – September 8, 2005 – HiWired, an emerging leader in remote technology management services for home and SOHO markets, has announced a service addressing growing consumer frustration around the set-up and support of cell and smart phones. The service enables consumers to take full advantage of cell and smart phones by facilitating use of the devices with email, downloads, and integration with other state-of-the-art electronic devices and Internet-based technologies such as music and video. HiWired provides access to technicians versed in PC to phone integration, allowing consumers to quickly begin reaping the benefits of new cell/smart phone capabilities, reducing the time and frustration associated with set-up, installation and ongoing use.
HiWired’s service supports most makes and models of cell/smart phones as well as personal digital assistants (PDAs). HiWired is also prepared to fully support consumer use of soon-to-be-released music download devices launching as the holiday season approaches.
Highlights of HiWired’s service include:
- Set-up and installation of email for wirelessly sending and receiving messages via cell/smart phones;
- Transfer of address book, calendar and other important data from old to new smart phones, saving consumers hours of time;
- Installation of Bluetooth devices including establishing effective security settings and an easy-to-understand user tutorial;
- Synchronization of cell/smart phone to PC-based applications for better management and coordination of calendars, address books and more;
- Assistance with downloading and installing ring-tones, games, and other applications and features to cell/smart phones.
"We’ve seen extraordinary proliferation in cell and smart phone use. HiWired is addressing a critical issue that has limited adoption of many of the features of these new devices – the increasing frustration among consumers who struggle with complex integration and an inability to get new devices to work with their existing technology," said Singu Srinivas, founder and president of HiWired. "With a simple call, HiWired’s support team can quickly help consumers get what they want from their phones and make sure that the phone works seamlessly with their PC and other devices. HiWired is making it possible for consumers to finally enjoy all the benefits of cell and smart phones without the hassles and headaches of wrestling with their technology."
HiWired’s service is available to consumers immediately at www.HiWired.com or by calling 866-585-3764. Cost of the service starts at $35 including some modestly-priced ongoing support solutions starting at $15 per month. Among the more popular options is the Connected on the Go package which includes complete security protection for the PC, hosted exchange for email on the go with cell/smart phone, and 1 call per month to ‘Live’ tech support for only $40 per month.
Unlike other nationally-branded in-home or remote tech management services, HiWired delivers solutions for the full range of today’s most popular personal and small office devices and technology, including PCs, iPods, MP3 players, digital cameras, camera phones, wireless networks and others. HiWired provides this assistance remotely, making the process more immediate, efficient and affordable.
This approach has helped HiWired emerge as one of the fastest growing nationwide services offering remote technology management for a full range of personal tech products. HiWired uses advanced automation technology to help consumers and small businesses install, manage and upgrade all their in-home technology -- going well beyond their PC to protect networks and data, keeping precious digital photos, financial records, music and now cell phones safe and connected.
About HiWired
Founded in 2004, HiWired delivers remote technology management solutions to customers leveraging state of the art Internet-based technology. HiWired helps people install, integrate, secure, maintain and upgrade all brands and platforms of in-home and small office technology, including PCs, peripherals, wireless networks and all hardware and software. For more information on HiWired, please visit www.HiWired.com.
Contact:
Marty Querzoli
Topaz Partners
781-388-7900, ext. 212
mquerzoli@topazpartners.com
Ashley Gagnon
Topaz Partners
781-388-7900, ext. 204
agagnon@topazpartners.com