Company Maintains 95% Customer Satisfaction Rating
NEEDHAM, Mass. – March 27, 2007 – HiWired, Inc. (www.hiwired.com), a provider of immediate, remotely-delivered services and support for PCs and connected devices, today announced it has addressed more than 50,000 customer problems for its 80,000 community members. With its 95% customer satisfaction rating, HiWired continues to attract attention from customers struggling to manage, repair or update their technology devices.
“The remote services model is working. Our customers are attracted to our fast and insightful technology support, and because of our proprietary technology, the depth of our advice and service is a superior solution for the customer,” said Michael Wexler, president and co-founder of HiWired. “And, our partnership development efforts continue to attract some of the biggest brands in technology.”
The company has made key strategic alliances with both Sony Ericsson and Motorola, offering high-level support to their customers for a variety of their PC-connected devices. In addition, HiWired continues to make inroads with several other strategic partners in retail, broadband and electronics.
Other milestones include:
- Quadrupling employee base over the past year.
- Launch of PC Check & Connect software for customers. The software includes a systems-wide assessment that runs automatically once initiated, as well as a downloadable customer dashboard that provides customers with one centralized interface to manage technology and reach a HiWired technician. More than 80% of new HiWired customers use PC Check & Connect as part of their service experience.
- Backing from such well-known venture capitalists as Kodiak Venture Partners and Sigma Partners.
With customers in all 50 states, HiWired technology experts free customers from the headaches associated with device failure, security breaches and integration issues. HiWired provides expert advice and recommendations based on a customer’s technology stability (such as security and speed), technology comfort levels and interest areas -- such as digital music, gaming, communications.
“HiWired has hit the ground running with an enormous market opportunity, a unique approach, and excellent execution to date,” said Chris Greendale, General Partner for Kodiak Venture Partners.
About HiWired, Inc.
Founded in 2004 by IBM services veterans Singu Srinivas and Michael Wexler, HiWired provides consumers and small businesses with immediate, expert support for the PC and any technology that integrates with the PC including wireless networks, iPods, digital cameras, and smartphones.
Through its remote technology management services HiWired makes it simple for consumers and small businesses to utilize, enjoy and integrate their technology.
HiWired offers incident-based and ongoing remote technical support for customers struggling with technology tasks ranging from setup of new computers and digital devices to problem solving with more complicated technology and networking configurations. For more information visit www.hiwired.com.
Media Inquires:
Cheryl Delgreco
Media Strategies
617.723.4004
cdelgreco@msipr.com
Meaghan Shields
Media Strategies
617.529.6357
meaghanshields@mac.com