HiWired Selected to Provide BJ's Wholesale Club Members with Home Technology Support Services
TechCare Available at all 177 BJ's Wholesale Clubs
Needham, Mass. February 20, 2008 — HiWired Inc, a provider of technology support and services, has been selected by BJ's Wholesale Club to offer consumer PC technology support services to BJ's club members. TechCare (www.techcare123.com) is an exclusive new technology services brand launched by HiWired and BJ's Wholesale Club which offers members 24 hour access 365 days a year to live tech support directly to their computers.
BJ's members can now purchase technology support services at any of BJ's 177 Clubs, contact an experienced TechCare specialist by phone at 866-469-1396 or via online chat at www.techcare123.com. TechCare offers BJ's members a one–stop technical support service that provides help for multiple software and hardware products and brands. Using remote software that allows them to access a member's PC, U.S. based TechCare specialists can solve all types of technology problems and needs whenever and wherever members need support. TechCare Services are divided into three categories and include:
- Technology Setup Services:
- Ongoing Technology Support:
- PC Tune Up
“BJ's selected HiWired to deliver secure TechCare support to members because HiWired offers a much needed service delivered with the high level of customer service our members deserve,” said Laurie Lee, assistant vice president of Specialty Business, BJ's Wholesale Club. “The addition of TechCare services enhances the value of a BJ's membership and provides additional piece of mind for members making their technology purchases with us.”
According to Singu Srinivas, president and co-founder of HiWired, “Our collaborative approach to launching TechCare for BJ's will allow them to provide a differentiated level of service for their members and deepen their member relationships. Our Smart Technology platform is easily customizable – offering a turnkey software and call center solution that had TechCare up and running in less than 45 days. And our screen-sharing technology allows TechCare representatives to provide BJ's members with a wide variety of sophisticated digital support services for their PC's and peripherals safely and remotely.”
TechCare uses HiWired's Smart Technology to provide a platform for selling, provisioning and managing customer support sessions, proprietary diagnostic software, and a platform to deliver targeted marketing offerings across multiple customer segments.
HiWired recently received a $9 million Series B Round and currently provides its live, U.S.–based consumer tech support and hosted software services to a number of Fortune 500 customers, including OfficeMax via its ctrlcenter brand and Cox Tech Solutions, a service for Cox Communications customers.
About BJ's Wholesale Club
BJ's Wholesale Club is dedicated to providing its members with high-quality, brand name merchandise at prices that are significantly lower than the prices found at supermarkets, supercenters, department stores, drug stores and specialty retail stores. BJ's offers low BJ's Member Pricing on a huge selection of top–brand apparel and accessories, small appliances, consumer electronics, fine jewelry, groceries and other quality merchandise. Headquartered in Natick, Massachusetts, BJ's Wholesale Club, Inc. is a leading operator of warehouse clubs in the eastern United States. The Company currently operates 177 clubs and 100 gas stations in 16 eastern states. Learn more about BJ's Wholesale Club at www.bjs.com.
About HiWired
Founded in 2004 by IBM services veterans Singu Srinivas and Michael Wexler, HiWired provides retailers, broadband providers, OEMs, small businesses and consumers with immediate, expert support for the PC and any technology that integrates with the PC including wireless networks, iPods, digital cameras, and smartphones. HiWired offers incident–based and ongoing remote technical support for customers struggling with technology tasks ranging from setup of new computers and digital devices to problem solving with more complicated technology and networking configurations. For more information visit www.hiwired.com
HiWired Media Contacts:
Cheryl Delgreco
Media Strategies
617.723.4004
cdelgreco@msipr.com
Liora Bram
Media Strategies
617.864.3931
lbram@msipr.com