HIWIRED NAMED PC MAGAZINE "EDITORS’ CHOICE" FOR ONLINE TECH SUPPORT SERVICES
Needham, Mass., July 21, 2008 — HiWired, Inc.,
a leader in remote technical support and computer repair, has been awarded the Editors’ Choice
rating by PC Magazine in a July review. HiWired provides consumers and small businesses with
immediate, expert support for the PC and any technology that integrates with the PC, including
wireless networks, iPods, digital cameras and smartphones.
As a result of this review, HiWired has taken the top spot as PC Magazine’s choice for online
tech support. PC Magazine reports that "While testing HiWired, I encountered the best processes,
tools, and techs of any support services I've reviewed. They also did the most thorough job of getting
my messed-up test PC back into top running form. Thanks to this impressive performance, HiWired unseats
firedog as our Editors’ Choice for online support services."
The review praised HiWired’s thorough service and consistency among technicians, service process
and software repair tools compared to other online support providers, and noted that the HiWired technician
assigned to repair the problematic PC "was possibly the most thorough tech I’ve encountered in
my testing of online support services." In a nod to HiWired’s customer-friendly approach, the
review also stated that "HiWired offers well-qualified technicians that have a good bedside manner as
well as a comprehensive suite of diagnostic, repair, and security software at their disposal."
"We are delighted to be recognized by PC Magazine not just as their top choice for expert remote
technical support, but for going the extra mile and providing top-notch, courteous service as well,"
said Michael Wexler, co-founder and president, HiWired, Inc. "With our customer satisfaction rate at
95%, being named the PC Magazine Editors’ Choice is further proof that HiWired is holding the remote
tech support industry to a new standard of service."
With more than 6.6 million readers, PC Magazine is one of the most influential and widely read technology
publications in the world. Read the entire review online:
http://www.pcmag.com/article2/0,1895,2319836,00.asp
HiWired provides its live, U.S.-based consumer tech support and hosted software services through a number of
Fortune 500 channel customers, including OfficeMax via its ctrlcenter brand, BJs Wholesale Club via its
TechCare brand and Cox Tech Solutions, a service for Cox Communications’ customers, and also directly
to consumers via www.hiwired.com.
About HiWired
Founded in 2004 by IBM services veterans Singu Srinivas and Michael Wexler, HiWired provides retailers,
broadband providers, OEMs, small businesses and consumers with immediate, expert support for the PC and any
technology that integrates with the PC, including wireless networks, iPods, digital cameras, and smartphones.
HiWired offers incident-based and ongoing remote technical support for customers struggling with technology
tasks ranging from the setup of new computers and digital devices to problem solving for more complicated
technology and networking configurations. For more information visit,
www.HiWired.com.
HiWired Media Contacts:
Cheryl Delgreco
Media Strategies
617.723.4004
cdelgreco@msipr.com
Liora Bram
Media Strategies
617.864.3931
lbram@msipr.com