PC Check and Connect
Use a single, intuitive interface to communicate directly with your customers. Our
robust PC3 Desktop client gives customers easy access to PC health status updates,
system data, relevant service information and promotions, self help, and 'one-click'
access to live technicians for support. It takes the headache out of tech support with unique customizable
capabilities based on customer needs.
Personalized Marketing Platform
Deliver the right message to the right customer at the right time. Based on PEARL
analytics, our MAPP Personalized Marketing platform automates delivery of personalized,
multi-channel promotions, and simplifies campaign tracking and management. Be a proactive
marketer by customizing offers and content to meet customer needs.
Ticket & Customer Management
Optimize the efficiency and quality of your technology support program by delivering a
white glove service experience to customers. With HiWired call center resources or your
own, use our TechWeb on-demand solution to automate remote service delivery, job
management activities, and customer management and billing.
Business Intelligence
Take your tech support program to the next level with PEARL, the business
intelligence component of HiWired Smart Technology. PEARL provides valuable
insights into customer purchasing and service behaviors with in-depth analytics and
flexible reporting tools. Use HiWired proprietary algorithms, or work with HiWired
analysts to create your own.